View Case Study
HR Tech
HR Automation AI
AI-powered resume screening and interview scheduling for fast-growing companies.
80% time saved5K hires
PythonLangChainReact
View Case StudyLoading
Please wait...
The Challenge
SupportPro provides outsourced customer support for SMBs. They handle 100K+ tickets monthly across diverse industries.
Agent turnover was high, training took weeks, and after-hours tickets piled up—affecting client satisfaction.
- Reduce average resolution time by 50%
- Provide 24/7 first-response capability
- Maintain quality while scaling agent capacity
Our Approach
Strategy
We designed an AI assistant that handles Tier 1 tickets and escalates complex cases to humans with full context.
Design
Agent-facing dashboard with AI suggestions, sentiment tracking, and one-click escalation. Client portal for ticket visibility.
Tech
OpenAI GPT-4 fine-tuned on their historical tickets. Python FastAPI backend. React admin interface with real-time updates.
Timeline
8 weeks for MVP, 4 weeks for fine-tuning and rollout.
The Impact
60% faster
Resolution Time
24/7
Availability
35%↑
Agent Satisfaction
“The AI handles 40% of tickets without human intervention. Our clients have noticed the improvement immediately.”
- 60% faster average resolution time
- 24/7 first response for all clients
- 35% increase in agent job satisfaction
Gallery
“GrowMore's AI integration transformed our operations. We went from drowning in tickets to proactive customer success. Exceptional execution.”
Emma Rodriguez
VP Operations, SupportPro
Related Projects
Want similar results?
Let's discuss your project. We deliver real products on fixed timelines.